What is Alaaqat?

Alaaqat is a robust Customer Relationship Management (CRM) platform designed to streamline business operations and enhance customer engagement. With a focus on efficiency and productivity, Alaaqat offers a comprehensive suite of tools to manage contacts, deals, and support tickets and to unify communication channels and collect data from them.

Core Features

1. Comprehensive Database Management

Efficiently store, manage, and access essential business data, including contacts, deals, and support tickets.

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2. Omnichannel Communication

Say goodbye to scattered communication channels. Alaaqat enables you to consolidate all your communication channels within a single platform, allowing seamless interaction with customers through Facebook, Instagram, and WhatsApp from Alaaqat inbox, providing a unified communication experience.

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3. Advanced Automation

Automate repetitive tasks, improve efficiency, and focus on high-impact activities through powerful workflow automation.

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4. Customization and Flexibility

Tailor the CRM to your specific business needs with custom properties, views, and advanced filtration options for contacts, deals, and tickets.

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5. Multilingual and Multicultural Support

Effectively communicate with a global audience through Arabic and English language support, including Right-to-Left (RTL) functionality. Accommodate diverse cultural practices with support for both the Islamic and Gregorian calendars.

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6. Team Collaboration

Foster teamwork and accountability with team management, contact/deal/ticket assignments, and granular permission controls

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7. Integration Capabilities

Expand Alaaqat's functionality and connect with other applications through robust API and webhook support.

8. Enhanced Customer Experience

Deliver exceptional customer service with canned responses, WhatsApp templates, Facebook, and Instagram custom message templates, and intelligent auto-response automation

Why Choose Alaaqat?

Alaaqat empowers businesses to build stronger customer relationships, drive sales, and deliver exceptional support.

By combining a user-friendly interface with powerful features, Alaaqat is the ideal solution for businesses seeking to optimize their customer relationship management efforts.

Ready to transform your customer care strategy? Get started with Alaaqat today!