Sending WhatsApp Message Templates:

Before sending your WhatsApp message template, make sure that it has been approved and the status is Active.

Steps to send message templates:

You can send a message template to an individual contact, and you can broadcast a bulk message to your clients. Here we will explain the steps for both cases:

Sending a message template to an individual client:

  1. Choose a client from the contact list.
  2. Contact details will appear, click on WhatsApp icon which appears closely under the contact image.
  3. Now you must select your channel, and the template you want to send.


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Broadcast a bulk message to your clients:

  1. From conversations, select broadcast.
  2. From broadcast templates page, select one of approved template to send.
  3. Click on the three dots above the template.
  4. Select broadcast.
  5. Now, select your receiver property.
  6. From Property and Operation fields, you can determine your receivers based on a specific category, like their age, country, gender, etc as shown below:


Template-EN6.png

WhatsApp message Template Status:

Templates can have the following statuses: