- Introduction
- Workflow components with Interactive Messages
- What is “Message auto ID”
- Interactive Elements
- Final Workflow
Introduction
An auto-reply with interactive messages means setting up automated responses that not only acknowledge a received message but also give customers easy options to continue the conversation.
This helps improve the customer experience and makes communication smoother.
Key Components of an Auto-Reply Workflow with Interactive Messages:
| Event | Message received | The workflow starts automatically when a new message is received. |
| Condition | Message auto ID equals | A message containing specific ID. |
| Action | Send Canned Response | This is the pre-defined response sent automatically. |
What is “Message auto ID”
Message auto ID is a unique value assigned to trigger a specific message. It helps the system identify which option the user selected and automatically trigger the correct response or action.
Each ID must be unique within the list to ensure the right message is sent.
Interactive Elements
Interactive messages include Interactive Elements. These elements are crucial for guiding the user and providing immediate options. Examples include:
- List Messages: Presenting a menu of many options the user can select from (e.g., "Choose from the following options: 1. Product Information, 2. Support, 3. Business Hours").
- Reply buttons Message: Providing up to 3 pre-set button options for quick actions or responses (e.g., "Features," "Website," "Prices").
Final Workflow
The final workflow will be the same as below:
